Current Tenant Resources & FAQs
All the answers, tools, and links you need as a current Access Property Management Group tenant.
At Access Property Management Group, we want to make renting simple and stress-free. Whether you need to pay rent, request maintenance, or understand your lease terms, you’ll find everything you need right here.
Before reaching out, check our FAQs below—we’ve covered the most common tenant questions, from move-ins to move-outs. Need immediate help? Use the Tenant Portal for payments, maintenance requests, and lease details.
For anything else, we’re just a call or email away. Let’s make your rental experience a great one!
Tenant Resources - Quick Links
Frequently Asked Questions From Current Tenants
Rent payments must be made through your Tenant Portal using ACH transfer, credit/debit card, or electronic check. Rent is due on the 1st of each month, with a grace period as stated in your lease.
If your rent isn’t received by the due date, you will receive a late notice and be charged a late fee as outlined in your lease. If rent remains unpaid, we will follow legal procedures, which may include eviction. If you’re experiencing financial hardship, contact us immediately to discuss potential options.
Log into your Tenant Portal and submit a request under the Maintenance section. Be as detailed as possible so we can quickly assess and resolve the issue. For emergencies (e.g., no heat in winter, flooding, electrical hazards), call our 24/7 maintenance hotline.
If you experience an emergency, call our emergency maintenance line immediately. Emergencies include:
- No heat in freezing temperatures
- Major leaks or flooding
- Electrical issues creating a fire hazard
- Sewer backups
- Broken locks compromising security
Any changes to your unit must be pre-approved in writing. Submit a request through your Tenant Portal, and we’ll review it with the property owner. Unauthorized changes may result in lease violations or charges upon move-out.
We will notify you 60-90 days before your lease expires about renewal options. If you’d like to renew, simply follow the instructions in the email. If you plan to move out, you’ll need to provide written notice as required in your lease.
Breaking a lease early may result in fees and financial obligations outlined in your lease. If you need to move, contact us as soon as possible to discuss options, including subleasing (if allowed) or a lease buyout.
You are responsible for setting up utilities unless otherwise stated in your lease. Contact your local providers before your move-in date to ensure service is activated. Failure to transfer utilities may result in additional fees.
- Provide written notice based on the terms of your lease.
- Clean the unit thoroughly and make any necessary repairs.
- Remove all personal belongings and trash.
- Schedule a move-out inspection through your Tenant Portal to discuss any security deposit deductions.
After you move out, we will inspect the unit and return your deposit within 30 days (minus any deductions for damages or unpaid charges). You will receive an itemized statement outlining any deductions.