FAQs for Property Owners & Real Estate Investors

Choosing a property management company is a big decision. Whether you’re a seasoned real estate investor or a first-time rental owner, you likely have questions about how the process works. At Access Property Management Group, we believe in transparency, clear communication, and results-driven management.

Below, we’ve answered some of the most frequently asked questions about our property management services. If you don’t see your question here, feel free to download our Owner Handbook or contact us for more details!

What types of properties do you manage?

We specialize in managing single-family homes, student housing, duplexes, triplexes, fourplexes, and small to medium-sized apartment complexes. Our services are available in Grand Rapids, Kalamazoo, Portage, and surrounding areas.

How much does property management cost?

We offer transparent pricing with no hidden fees. Our management fees vary based on the level of service required. To view our current pricing, visit our Property Management Pricing page. You can view our Active Duty Military and Veteran Pricing here.

How do you determine the rental price for my property?

We conduct a comprehensive market analysis that evaluates:

Comparable properties in the area
Unique features and amenities of your home
Seasonal market trends and rental demand. This ensures your rental price is competitive and maximizes profitability while attracting high-quality tenants.

What happens during the first 30 days of working with you?

Once you sign a management agreement, we:

Build out your property in our system
Set up your Owner Portal and direct deposit
Conduct an initial inspection to assess marketability
Begin the leasing process if your property is vacant
Onboard existing tenants if your property is occupied
By the end of 30 days, your property is fully integrated into our system, and you have full visibility via your Owner Portal.

How do you screen tenants?

We perform a thorough screening process that includes:

Credit checks
Criminal background checks (nationwide)
Eviction history searches
Income verification
We ensure compliance with Federal, State, and Local Fair Housing Laws while selecting the most qualified tenants.

How do you handle maintenance and repairs?

Tenants submit maintenance requests through the Tenant Portal.
Emergency maintenance is available 24/7.
We use licensed and insured vendors to complete repairs.
Owners receive real-time updates on work orders.
Routine and preventative inspections help minimize major repair costs.

How does rent collection work?

Rent is due on the 1st of each month.
Tenants can pay online via ACH transfer, debit/credit card, or electronic check.
Automated reminders help reduce late payments.
Owners receive direct deposit payouts twice a month.
If a tenant does not pay, we follow a structured legal process for rent collection and potential eviction.

What happens if a tenant stops paying rent?

If rent is not received:

By the 7th, we issue a formal Demand for Possession – Nonpayment of Rent.
By the 15th, if unpaid, we send the case to our attorney to file for eviction.
A court date is scheduled, and a judgment is issued.
The tenant has 10 days to pay or vacate.
If necessary, a Writ of Eviction is issued, and the tenant is removed.Our eviction rate is less than 0.5% due to our strict tenant screening process.

How do I track my property’s financials?

Owners have 24/7 access to financial records via the Owner Portal, where you can:

View monthly statements and payout reports.
Track maintenance work orders.
Access tax documents, lease agreements, and other key files.

VIEW PROPERTY MANAGEMENT PRICING AND PLANS