Property Owner (Current Client) Resources & FAQs

Owning rental property should be an investment, not a headache. That’s why we’ve put together this resource hub—so you can easily access the tools, information, and support you need to make the most of your investment.

Quick Links for Property Owners (Current Clients)

Owner Portal – Manage your property, view reports, and track maintenance requests.
Owner Handbook – Everything you need to know about working with Access Property Management Group.
Contact Us – Have a question? We’re here to help.

Frequently Asked Questions From Current Property Owner Clients

How do I check my monthly statements and payouts?

You can view your financial statements anytime through your Owner Portal. Monthly statements are posted by the 10th of each month, and payouts are made twice a month (around the 10th and 20th). If you need help accessing your portal, contact us.

What maintenance expenses require my approval?

Routine maintenance and emergency repairs are handled automatically, but any non-emergency repair exceeding $500 requires your approval. We’ll reach out with details and options before proceeding. If it’s an urgent issue that could cause damage or safety concerns, we’ll take action first and update you as soon as possible.

How do I update my direct deposit information?

You can securely update your banking details through the Owner Portal under the Payments section. Changes must be made before the 5th or 15th of the month to take effect before the next payout cycle.

What happens if my tenant stops paying rent?

If a tenant misses a payment, we issue a formal demand notice and follow up with calls and emails. If rent remains unpaid, we initiate legal proceedings while keeping you updated. Our eviction rate is under 0.5%, but when necessary, we handle the entire process efficiently.

When will I be notified about tenant move-outs?

If a tenant gives notice, we’ll inform you immediately and begin the turnover process. We schedule the move-out inspection, assess any necessary repairs, and get the property rent-ready as quickly as possible to minimize vacancy.

How do I handle tax season and year-end reports?

We provide 1099 tax forms and a full financial summary by mid-January. These documents will be available in your Owner Portal and emailed to you for easy access.

Can I schedule a property inspection or check-in?

Yes! We perform routine inspections, but if you'd like a mid-lease check-in or have concerns about your property, contact us. We’ll coordinate an inspection and provide you with a full report.

What should I do if I want to sell my rental property?

If you're considering selling, we can connect you with trusted real estate professionals and help assess market conditions. We’ll also coordinate a smooth transition if the property remains occupied during the sale.

How do I access my lease agreements and legal documents?

All lease documents, agreements, and important records are stored in your Owner Portal for easy access 24/7.

I have a question not covered here—who do I contact?

For general inquiries, email propertymanagement@accesspmgroup.com or call us at Grand Rapids: 616-301-9450 | Kalamazoo: 269-220-6033. You can also reach out through your Owner Portal for service.