Each property manager does things a little bit different, so to help our residents out, we will answer common questions that we receive about viewing homes, applications, the resident portal, pets and more! In this blog you will find our most common prospective and current resident questions.
If you are interested in a home that we have available, the first step is to walk through it. You will either do this through a self-showing or with a leasing agent. Check out the listing on our Available Rentals page to get instructions on how to see it.
Self Showing Homes: Anytime! All you need to do is follow the instructions on the listing to view this unit at your own convenience.
Agent showings: Just give us a call at 616-301-9450 to speak with our leasing agent to schedule a showing.
Not a problem! You can easily view whatever homes we have available and choose what is best for you.
Every home is different. Most of our homes will allow pets with an additional deposit. Breed, species, or size restrictions may apply depending on the home. Each individual listing will show what pets are accepted. AGGRESSIVE PET BREEDS ARE NOT ALLOWED.
The Resident Portal can be used to pay rent, make maintenance requests, contact your Property Manager, or view your leasing documents. You also have the ability to set up AutoPayments, view your ledger, view previous maintenance requests, or change the contact information you have provided to Access Property Management Group.
When on the Resident Portal Login page, you can click ‘Forgot My Password.’ This will take you through the necessary steps to request a new password. Please remember that you must use the email address given to Access Property Management Group when you applied. If you do not remember the correct email or you continue to have problems, please call our office.
Residents can make payments in two different ways.
Your contact information can be updated online in your Tenant Portal by clicking “Edit” in the My Contact Information section.
Maintenance requests should be submitted in your online portal. This is the quickest way to get a maintenance request into our system and completed. For after-hour emergencies, call our phone number and report your issue to our trained maintenance specialists.
All maintenance issues are different, we ask that you use your best judgment in assessing whether the situation is an emergency or not. Below is a list of some of the general issues that may constitute an emergency.
Immediately call our office at 616-301-9450. Our office staff will promptly contact the necessary maintenance service.
Immediately call our office at 616-301-9450. Follow the voice prompts to speak to a maintenance specialist who will get your issue taken care of right away.
Yes. You will need to contact our office BEFORE getting a pet. We will need to verify that the home will allow you to have a pet. Once we verify that it is acceptable, you will need to sign a pet addendum and an additional security deposit and pet rent will be required.
Prior to your lease ending, we will contact you regarding a possible lease renewal. If you choose to move out at the end of your lease, you are required to give a 30 day notice to Access Property Management Group.
Are you a resident and have a question we didn’t answer? Feel free to give us a call anytime! 616-301-9450
So yeah, we're a little geeky and take this whole "Property Management" thing pretty seriously! We love what we do and we're pretty damn good at it too. Own Properties? Life is too short to struggle with doing it yourself or a bad management company. See how it could be.
Justin Bajema, CPM® is the Founder & President of Access Investment Group, LLC and Access Property Management Group, LLC. His love for everything Real Estate and business began with one book back sent to him while he was returning back from the war in Iraq in 2003, "Rich Dad Poor Dad" by Robert Kiyosaki. Justin is a proud U.S. Marine combat veteran who served 2 tours in Iraq as an infantryman. He received the Purple Heart from Commander in Chief President George Bush for his wounds received in action while serving with the 24th MEU in Iraq. Justin Bajema, | Founder & President
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