Our Property Management Services

Finding the right tenant is the key to a successful rental experience.

A well-marketed property attracts high-quality tenants faster, reducing vacancy time. Our approach includes professional listings with high-quality photos, video walk-throughs, and syndication to over 20 top rental websites, including Zillow, Apartments.com, and Craigslist. We pre-screen prospective tenants before scheduling showings to ensure only serious applicants tour your property.

Self-guided tours provide flexibility for potential tenants while maximizing your property's exposure. This process leads to faster leasing and fewer gaps between tenants.

Watch the video to see our full marketing strategy.

A thorough screening process prevents future headaches.

Every applicant undergoes a 70+ point background check covering income verification, credit history, rental history, and nationwide eviction and criminal records. We only place tenants who meet strict qualifications, ensuring reliable rent payments and responsible tenancy.

We back this up with a 12-month tenant guarantee. If a tenant we place breaks their lease within the first year, we will find a replacement at no additional cost.

Watch the video to learn more about our tenant screening process.

A solid lease keeps your investment protected.

We draft and enforce legally compliant lease agreements, ensuring tenants understand their responsibilities from day one. Our team proactively manages lease renewals, reaching out to tenants well in advance to discuss their plans.

More than 60 percent of our residents renew their leases each year, thanks to strong communication and effective management. Keeping good tenants in place reduces turnover costs and minimizes vacancies.

Watch the video for more on how we handle lease renewals.

A structured transition process ensures your property stays in top condition.

Move-ins and move-outs involve detailed inspections, security deposit handling, and ensuring all lease terms are met. Our team documents the property’s condition thoroughly to protect against disputes and unexpected costs.

For move-outs, we assess any tenant-caused damage, manage security deposit deductions in compliance with state laws, and prepare the unit for new residents with necessary cleaning and repairs.

Watch the video to see how we handle move-ins and move-outs.

Timely repairs keep tenants happy and protect your property’s value.

Our maintenance coordination process ensures issues are addressed quickly and efficiently. Tenants submit repair requests through our online portal, and we troubleshoot minor issues before dispatching vendors.

Emergency service is available 24/7, preventing small problems from turning into major expenses. We work with licensed and insured contractors, ensuring quality work at fair pricing.

Watch the video for an inside look at how we manage maintenance requests.

Rent payments should be consistent and predictable.

We offer tenants multiple ways to pay, including online ACH transfers and credit card payments. Automated reminders reduce late payments, and we strictly enforce lease terms regarding due dates and fees.

Owners receive bi-weekly direct deposits and have access to detailed financial reports through the online owner portal. These reports provide a clear view of income, expenses, and any outstanding balances.

Watch the video for a breakdown of our financial reporting system.

Evictions are rare, but we are prepared when necessary.

Our tenant screening process keeps eviction rates below 0.5 percent. However, if a tenant stops paying rent, we follow all legal procedures to handle the situation efficiently.

For added peace of mind, we offer an optional Eviction Protection Plan for $10 per month. This plan covers legal notices, court filings, and attorney fees in the event of an eviction.

Watch the video to learn more about our eviction process.

Regular inspections help catch small issues before they become expensive problems.

We conduct routine inspections to ensure your property remains in good condition. This includes move-in and move-out inspections, as well as periodic checks during a tenant’s lease. For properties in regulated areas like Grand Rapids, we also coordinate required city inspections.

These inspections help prevent costly maintenance issues and ensure compliance with local rental laws.

Watch the video to learn more about our inspection process.

A quick and efficient turnover process minimizes lost rental income.

When a tenant moves out, we handle everything needed to get the unit ready for the next resident. This includes:

• Conducting a full move-out inspection and assessing any necessary repairs
• Coordinating cleaning, painting, and maintenance
• Capturing new marketing photos and relisting the property immediately

A well-managed turnover ensures a seamless transition between tenants, reducing vacancy time and maintaining cash flow.

Watch the video to learn more about our turnover process.

All financial transactions are handled electronically for speed and security.

Tenants pay rent through our online portal, reducing late payments and eliminating lost checks. Owners receive direct deposits twice a month, ensuring fast access to rental income.

Our system provides real-time updates and notifications, keeping you informed at every stage of the process.

Watch the video to see how our ePayment system works.

We help simplify tax season and ensure legal compliance.

We provide detailed year-end financial reports, including Form 1099 for rental income and a complete summary of expenses. These documents make tax filing straightforward and reduce the time spent compiling financial records.

In addition to tax reporting, we ensure compliance with fair housing laws, lease regulations, and local rental ordinances. Our team stays up to date on changing regulations, reducing the risk of legal issues or fines.

Watch the video to learn more about how we handle compliance.