Our Technology Advantage

Property Management Software has come a long way in the past few years and we are at the very forefront of its evolution.  Our system includes accounting, maintenance schedules, listings, individual balances and portals for online rental payments. These are just a few of the features that our software includes.

We Empower Owners with Real-Time Access to Their Property's Performance

Owner Portal

• Update contact information
• Real-Time threaded conversations with property managers with email alerts
• View work orders
• View bills and attached invoices
• Access owner statements
• Make electronic contributions to the portfolio balance
• Run real-time reports
• Access shared documents

Giving Residents Online Access to Account Info

Your residents are already accustomed to managing many of their accounts online, checking balances and making online payments. Why shouldn’t they get these same benefits from their landlord?

We offer your residents the ultimate amenity that differentiates your property from the competition and streamlines communications with our management team. With our Customer Portal, your residents can log into a secure website and access their account information, wherever or whenever they want.

Resident Portal

• Update contact information
• Real-Time threaded conversations with property managers with email alerts
• View tenant ledger and make payments online
• Give notice to vacate
• Submit service requests and check their status
• Access shared lease and properties documents

Accept Service Requests Online and Manage All Aspects of Work Orders

Industry experts all agree that the quality of customer service offered to tenants is one of the top three reasons why they choose to either renew their lease or vacate a unit. Just consider the high cost for replacing a tenant (i.e. turning the unit, listing the vacancy online, showing the unit, screening the prospect, etc.). We allow tenants to submit service requests online and check their status. The days of lost calls into the management office will quickly disappear and lease renewals will skyrocket! Our online maintenance system allows us to manage the entire work order process:

Resident Portal Features

• Submit service requests with photos and descriptions
• Grant management staff access to their unit
• Check the status of service requests
• Communicate online with management staff with threaded conversations
• Receive real-time updates via email on work order status

Work Order Management

• Track all resident service requests and work orders
• Track work order related tasks
• Create bills and associated them with work orders
• Upload and share documents attached to work orders
• Track work crews time
• Create custom views, reports and dashboards of work order data

Sharing Documents With Owners and Tenants

Did you know that the average property manager uses 10,000 pages a year? This is not only costly, but it hurts our environment. Property managers waste countless hours each month searching for documents in file folders and sharing them with customers. These inefficiencies result in less time spent trying to fill vacant units and acquiring new customers. We strive to “Go Green” and eliminate many of the documents we print each month by sharing them online. 

Document Management Features

• Create mail merge documents
• Email or share any document in our Customer Portals
• Create a central location for property management staff to find important documents
• Powerful search features to find your documents
• The same document can be shared between Resident and Owner Portals
• Create custom reports to track documents created or deleted

Powerful Collaboration Tools

In today’s information age, there are many ways for customers to communicate about your property. Inevitably, important communications fall through the cracks, resulting in frustrated customers and property managers.

Our Owner and Resident Portals give our customers one centralized location to communicate with our management team by simply starting an online conversation. Each time a new comment gets added to the conversation, the customer and our management team will be instantly notified by email. Best of all, conversations are stored on leases and work orders, while also available for reporting purposes.